Return Policy

Last updated: July 2026

Valid for B2B relationships — The consumer's right of withdrawal does not apply.

1. Introduction

This Return Policy applies to the B2B relationships between L&Y S.r.l.s. and Customers registered on www.leysettimo.com. As these are sales between business operators, the right of withdrawal provided for by the Italian Consumer Code (Legislative Decree 206/2005) does not apply. The warranty for defects is governed by Articles 1490–1497 of the Italian Civil Code.

2. No Returns for Change of Mind

L&Y S.r.l.s. does not accept returns for change of mind, purchasing errors, change of season, or unsold goods on the part of the Customer. All purchases made on the platform are final, in keeping with the B2B nature of the business relationship.

3. Defective Goods — Procedure and Timelines

In the event of goods received with defects, the Customer must:

• Report the issue to [email protected] within 1 business day of receiving the parcel
• Attach clear photographic documentation: the product in its entirety, the label, the specific defect, and the outer packaging
• Indicate: order number, item code, detailed description of the defect

Reports received after the indicated deadline cannot be taken into consideration, except for hidden defects not detectable through ordinary diligence upon receipt.

4. What Does Not Constitute a Defect

• Minor chromatic differences due to monitor/device calibration or lighting conditions during photography
• Color variations between items of the same model from different production batches (standard industry dyeing tolerances)
• Size differences within the standard tolerances of the apparel industry
• Slight variations in finishes, stitching, and decorative details

5. Handling of Claims

Following a report received within the deadline and accompanied by adequate documentation, L&Y S.r.l.s. will examine the case and may, at its sole discretion, propose one of the following solutions:

• Commercial voucher usable on future orders
• Credit note
• Discount on the defective goods
• Replacement of the product (if available)
• Other commercial solution agreed in writing

No automatic monetary refund is provided. The Customer is not entitled to obtain a monetary refund, unless otherwise agreed in writing between the parties or in cases provided for by law. L&Y S.r.l.s. reserves the right to determine whether physical return of the goods is necessary for the purposes of assessing the claim. Any physical returns, where deemed necessary by L&Y S.r.l.s., will be authorized in writing in advance. Unless otherwise agreed in writing, return shipping costs are borne by the Customer. No return authorization is issued unless expressly agreed in writing.

6. Hidden Defects

Hidden defects (not detectable through ordinary diligence upon receipt) must be reported within 8 days of their discovery and, in any case, no later than 12 months from delivery (Art. 1495 of the Italian Civil Code).

7. Transport Damage

In the event of evident damage to the packaging at the time of delivery, the Customer must enter a written reservation with the carrier on the delivery document. The report to L&Y S.r.l.s. must be made within 1 business day of delivery, with photographic documentation of the packaging and goods. Accepting delivery without a reservation may limit or prevent the possibility of claiming against the carrier. The Customer is therefore advised to carefully check the integrity of the packaging upon delivery.

8. Contacts

All communications relating to defects or claims must be sent to: [email protected]