Shipping Policy

Last updated: July 2026

1. Destination Countries

Shipments are made exclusively to the country associated with the VAT number provided during registration. Goods may not be delivered to a country other than the country associated with that VAT number, unless otherwise agreed in writing in advance with L&Y S.r.l.s.

2. Shipping Costs and Calculated Shipping Weights

Shipping costs are calculated based on tiers determined by the calculated shipping weight associated with the product categories. The calculated shipping weight is determined by L&Y S.r.l.s. based on internal statistics and may differ from the actual weight of the individual item.

Calculated shipping weights are internal parameters used exclusively for the purpose of calculating shipping costs and do not necessarily represent the actual weight of the individual products or of the order as a whole.

L&Y S.r.l.s. reserves the right to periodically update calculated shipping weights to reflect actual logistical conditions.

Applicable shipping costs are visible at checkout prior to order confirmation. L&Y S.r.l.s. does not offer free shipping.

3. Insurance

Shipments are not insured, unless otherwise agreed in writing in advance with L&Y S.r.l.s. Any insurance is subject to availability and related additional costs.

4. Indicative Delivery Times

Delivery times are indicative and do not constitute an essential contractual deadline. As a general guide:

• Italy: 1–2 business days from the date the goods are handed over to the carrier
• Europe: 3–5 business days from the date the goods are handed over to the carrier

Where logistical needs, goods availability, or specific written agreements with the Customer make it necessary, L&Y S.r.l.s. may deliver the order in one or more parcels or in separate shipments. Any additional costs arising from supplementary shipments will be agreed with the Customer in advance. Where the order is handed over to the carrier in multiple parcels, deliveries may take place at different times depending on the carrier's logistical organization.

The indicated times may vary due to causes beyond L&Y S.r.l.s.'s control, including:

• National or local holidays in the destination country
• Strikes in the logistics sector
• Adverse weather conditions
• Customs checks
• Force majeure events

Any delivery delays not attributable to L&Y S.r.l.s. do not entitle the Customer to refuse the goods, suspend payment, or claim compensation, except as provided by mandatory legal provisions.

5. Transfer of Risk

The risk of loss or damage to the goods transfers to the Customer at the time the goods are handed over to the carrier responsible for shipping, unless otherwise agreed in writing between the parties.

6. Receipt of Goods

Upon delivery the Customer is required to:

• Enter a written reservation with the carrier in the event of parcels that are visibly damaged or tampered with
• Accepting delivery without a reservation may limit or prevent the possibility of claiming against the carrier
• Verify that the goods match the confirmed order within 24 hours of delivery and, in any case, before use or resale of the goods
• Notify L&Y S.r.l.s. ([email protected]) of any defects, non-conformities, or damage within 1 business day of receiving the parcel, with clear photographic documentation

Failure to raise a claim within the indicated deadlines results, except in the case of hidden defects, in acceptance of the goods as received.

7. Contacts

For information about shipping: [email protected]